Reservation

• How can I make a reservation?

  Checking availability and making a reservation onlineis very easy. You can also call our Reservation Office at 00.33-1.60.42.60.60 from 9am to 6pm (Monday to Saturday C.E.T).

• Are the Disney® Parks tickets included in my reservation??

  Prices are given per night and per room, with breakfast and VAT included. However, Disney® Parks tickets can be purchased at the Guest Services Desk, depending on availability at the moment of your request.

• How can I update or change my reservation ?

  If you booked with an Internet website or an agency, you need to get in touch with them directly.

  If you booked through our website, please visit our reservation page

  If you booked through our Reservation Office, please call us at 00.33-1.60.42.60.60 from 9am to 6pm (Monday to Saturday C.E.T).

• What is your cancellation policy?

  Except from the reservations made under the Advance Purchase offer,you can cancel your reservation until 72 hours prior to arrival. Otherwise, we will charge the first night as cancellation fee. This policy is available for reservations made directly with the hotel.

  Websites and travel agencies have their own cancellation policy, you need to contact them directly. We are not responsible for non-refundable amounts already charged.

• How can I cancel my reservation?

  For reservations made directly with the hotel (except from the reservations made under the Advance Purchase offer), please advise our Reservation Office either by phone (00.33-1.60.42.60.60, from 9am to 6pm C.E.T), by e-mail (paris.reservations@explorershotels.com) oor by fax (00.33-1.60.42.60.06) 72 hours prior to arrival to avoid cancellation fees.

  If you booked through a website or an agency, please contact them directly.

• Are the rates on your website per person or per room ?

  Rates are given per room and per night. Obviously, the price of the room will depend on the number of people staying inside.

• Are the prices in GBP or in EUR?

  In France, the official currency is EUR. And all prices are quoted in euros. For currency converter, please visit this page http://www.xe.com/ucc. You will also be able to exchange foreign currency at the Guest Services Desk.

• Are there any extra charges?

  All our prices are VAT-included. Nevertheless, we sometime charge the local occupancy tax (1,10 EUR per adult and per night). Please check your reservation confirmation to see whether this tax is included in your total price. In the case the city tax is not included, it must be paid upon arrival with the accommodation amount.

• When I make a reservation, do you immediately debit my credit card?

  Except from the Advance Purchase reservations, if you make a reservation through our website or through our reservation office, we take a credit card number as guarantee, however the payment will be due upon arrival.

  If you book with a travel agency or a website, they have their own payment policy. We are not responsible for any extra charge. Please get in touch directly with them.

• Who can I contact if I need help?

  The Reservation Office is open from 9am to 6pm C.E.T. from Monday to Saturday and will be delighted to help you, it can be reach by phone: 00.33-1.60.42.60.60 or e-mail: paris.reservations@explorershotels.com.
  . At other times, a Guest Services Desk host will be happy to help you.

• If I make a request for a particular room or service, will it be guaranteed?

  We will endeavour to access to your request, but we cannot guarantee a special request.

• I have a Disney^® Annual Pass, may I have a discount on rooms?

  Your Disney® Annual Pass only enables discount on Disney® Hotels, NOT on Disney^® Selected Hotels.

• Can you arrange flights for us?

  We do not book flights, we advise you to contact your travel agent or visit a travel website. In the hotel, the Guest Services Desk may assist you.

Dining

• Is it possible to eat in the hotel?

  Yes! The hotel offers various possibilities to satisfy your hungry stomachs. Please visit our restaurant section to discover what 's on the menu.

• Is breakfast English or French style?

  The breakfast is a continental buffet: hot and fresh beverages, French viennoiseries (croissants, pains au chocolat…), bread, jam, honey, butter, cakes, brioches, yoghurts, fruits and cereals… English breakfast food is available with extra charge (eggs, bacon, sausages…).

• Is it possible to reserve a table in a Disney^® Restaurant?

  Yes, you can ask the Guest Services Desk to check availability and make a reservation for you, or you can call the Disney^® Restaurant Reservation Department at 00.33-1.60.30.40.50..

• Where can I have a Disney^® Character Meal?

  Dining with Disney^® Characters is possible throughout the Resort: information on www.disneylandparis.com. You can also call the Disney^® Restaurant Reservation Department at 00.33-1.60.30.40.50.

• Are there restaurants adapted to specific diets (vegetarian, food allergies…)?

  PFor gluten-allergies, we can provide special breakfast (extra charge might apply, you need to advise the Guest Services Desk a few days prior to arrival at 00.33-1.60.42.60.15 - e-mail: frontoffice@explorershotels.com). For all other allergies or diets, you can have dinner in the Plantation Restaurant where you will enjoy different varieties of food. For any exceptional request, you may contact as soon as possible the Guest Services Desk to see if a solution is conceivable. .

  In Disney^® Theme Parks a food service is set up for persons with allergies / food intolerance. Vegetarian Guests will find vegetarian menus in every Disney^® restaurant. All the information on this section :

  http://www.disneylandparis.com/uk/good_to_know/special_requirements/special_diets.htm

Shopping

• Where can I find Disney^® articles to purchase outside from the Disney^® Parks?

  Within the hotel, you will find a Disney Boutique, with souvenirs, clothes, toys, stationery, cuddly toys, postcards, baby-care items and photo accessories. On the other hand, you have many Disney shops in the Disney Village® (free access), in the shopping centre Val d'Europe and on the Champs Elysées in Paris.

• Where is the nearest shopping centre?

  The nearest shopping centre is situated 3km away, with a big hypermarket, shops, restaurants, fitness centre and aquarium. To get to this shopping centre, you can use the public transports or asking for the La Vallée^® Shopping shuttle (see above).

• How can I get to La Vallée^® Outlet Shopping Centre?

  We propose a return journey shuttle to La Vallée^® Outlet Shopping Centre. Please make your reservation at the Guest Services Desk (from 10am to 5pm, subject to availability).

Disabilities

• Do you have special equipment for guests with disabilities?

  Yes, we have rooms with special equipment, adapted for disabled guests. These rooms are similar to the standard crew room, but with only one double bed in the room with a sofa bed. The bathroom is adapted with a shower and toilets : click here.

• Where can I find information for guests with disabilities at Disneyland^® Paris?

  You will find all information for disabled people at Disney^® on this section : http://www.disneylandparis.com/uk/good_to_know/index.htm

• Does your hotel have lifts?

  Yes, we have 6 lifts in the hotel

Disney^® Parks

• What are the Disney^® Theme Parks operating hours?

  The parks opening hours usually change according to seasons and attendance.

  Please visit the Disneyland^® Paris website : www.disneylandparis.com to check the Parks hours.

• What are the current ticket prices?

  Under 3 years: free
  For more information, please contact Disneyland® Paris at 00.33-1.60.30.60.81 (English-speaking service) - website : www.disneylandparis.com.

• How do I get information regarding attractions, shows, parades and characters?

  Please visit the Disneyland^® Paris website (www.disneylandparis.com) to have all the information you need, or you can call the Information and Reservation Centre at 00.33-1.60.30.60.81 (English-speaking service).

• Can I visit both Parks in the same day?

  Yes, it is possible. It depends which kind of ticket you possess. Hopper Passes enable you to visit both Disney^® Parks in the same day.

Tickets

• Does your hotel sell Disney® Parks tickets?

  Yes, they are available at the Guest Services Desk (subject to availability).

• Is there any discount if I buy my Disney® Parks tickets with you?

  No, we are an official Disney® Parks tickets seller, the prices are the official ones.

• Is there any advantage in buying my Disney® Parks tickets ahead of time?

  Yes of course! Having your Disney® Parks tickets in advance will enable you to enter directly in the parks without queuing during hours. More time to enjoy the magic!

• Should I need to keep my Disney® Parks tickets with me?

  Of course! You will need them each time you want to enter the Disney^® Parks. If you want to leave the Disney^® Parks and return later in the same day, your tickets will be requested. Moreover, they are very useful to get the FastPass^® Tickets.

Transport

• What are the best driving routes to get to the hotel?

  Take the motorway "autoroute A4" and then the motorway exit for Disneyland^® Paris (number 14). Then, follow the direction Magny Le Hongre and after "Hotels de Val de France". Once arrived in the Val de France section, we are the first hotel!

• How can we get to the hotel from Paris Airports?

  The best way is to use the VEA Shuttle which link Paris Airports to Disneyland^® Paris and its hotels (prices and times on their website: http://www.vea.fr/uk).

  On the other hand, you can come with public transports (metro "RER B" to Paris, and then "RER A" to Marne la Vallée Chessy) and then use the free shuttle to the hotel (see below).

  Finally, the hotel is partner with the taxi company Taxiland. You can contact us by e-mail to book your transfer at frontoffice@explorershotel.com

• How can we get to the hotel from Beauvais Airport?

  VEA Shuttles link Paris Airports to Disneyland® Paris (prices and times on their website:www.vea.fr/uk). The hotel is partner with the taxi company Taxiland. You can contact us by e-mail to book your transfer at frontoffice@explorershotel.com

• Can we hire a car at the airport?

  Yes, many car rental agencies are available at the airports.

• Is there a shuttle to get to the Disney^® Parks?

  Yes, a free shuttle service operates from 6.30am to 11.50pm, linking the hotel to the Disney^® Parks every 10-15 minutes in peak hours (pink bus - line 54).

• Is there a shuttle to get to the Train Station?

  Yes, the shuttle is the same as the one going to the Disney^® Parks (see above).

Facilities / Services

• Does your hotel reception operate 24-hours a day?

  Yes, you can ask for help at any time.

• Which facilities are included in the rooms?

  Bathroom with bath and shower
  Toilets
  TV- International channels
  Films on request
  Telephone
  Hair Dryer
  Individual heating and Ventilator
  Safe
  Tea and Coffee-making facilities
  Wi-Fi Access
  Free baby cot (upon request)
  

• Does your hotel have private parking facilities?

  Yes, we have a 200-seat parking (free).

• I lost something in the hotel / in my room, whom may I contact?

  For lost property in the hotel, please contact the Guest Services Desk at 00.33-1.60.42.60.15 - e-mail: frontoffice@explorershotels.com. For lost property in the Disney^® Parks, please call the Lost & Found Department at 00.33-1.64.74.25.00.

• What child-care and baby-sitting services are available?

  A baby-sitting service is available upon request (extra charge). Please ask the Guest Services Desk when you arrive. For safety reasons children must not be left unaccompanied in our rooms. On the other hand, baby-care items (nappies, wipes etc.) are available at the Disney^® Boutique

• Is there anything I can plan for a birthday or special occasion?

  Yes, you can order a birthday cake the day before the party (for prices and reservations, please ask the Guest Services Desk at 00.33-1.60.42.60.15 - e-mail: guestservices@explorershotels.com). On the other hand, you can book for a Birthday Tea Time party with Disney^® Characters within the Disneyland^® Park, or order a birthday cake in some of the Disney^® table service restaurants (please ask the Disney^® Restaurant Reservation Department at 00.33-1.60.30.40.50 for further information).

• Can I exchange foreign currency at the hotel?

  Yes, you can exchange foreign currency and Euro Travellers Cheques at the Guest Services Desk.

• Is there a laundry service available?

  Yes, we propose a laundry service (extra charge) : leave your dirty clothes in the morning and get them back cleaned in the evening. Please ask the Guest Services Desk for further information.

• Does the hotel offer room service?

  No, room service is not available in our hotel.

• If I buy something whilst I'm visiting the Disney^® Parks, do I have to carry it around all day?

  No, you can have your day's purchases delivered to the hotel or to Disney Village®. Ask in Disney^® Boutiques for details.

• Where can I access the Internet?

  We have several computers at the Brioche Dorée Kiosk to get an Internet access (extra charge will apply). Moreover, the hotel is equipped with a Wi-Fi connection (free).

• Do you provide food storage facilities?

  No, due to hygiene reasons, we are not allowed to keep your food. However, food storage is possible in the suite's fridge when you are staying in one of our Suites or Themed Suites.

• Do you provide medicine storage facilities?

  Yes, we have a special fridge where we can keep your medicines.

• Where can I heat the baby food?

  Microwaves are available in the Plantation Restaurant, for heating baby food.

Rooms

• What are the check-in and checkout times?

  Check-in is at 3pm and checkout is at 11am.

• What happens if I arrive earlier than the check-in time?

  You can make a pre-check-in and leave your luggage for free. When you will come back later in the day, you room will be ready! However if rooms are available before 3pm, we complete the check-in immediately.

• Do we need to bring our own towels?

  We provide free towels in the room. However, should you wish to enjoy the swimming pool, we advise you to bring your own towels.

• Is there a fridge or mini-bar in the room?

  Only Suites, Themed Suites and Executives Rooms have their own mini-bar.

• Do the rooms have terrace or a balcony?

  No, only windows.

• Is the air conditioned in the rooms?

  Each room is equipped with a ventilator. Only Suites and Themed Suites have their own air-conditioning system.

• Can we watch international channels on TV?

  Yes, some international channels are available in your room. You can also watch famous international films with our Films on Request system. .

• Can we bring our own DVDs?

  No, it is not possible as rooms are not equipped with DVD players.

• I suffer from feather-allergies, are your pillows composed with feathers?

  No, our bedroom linen is composed with synthetic and anti-allergies materials.

Activities

• What are the swimming pool operating hours?

  The swimming pool is open everyday from 8am to 11pm (last admittance: 10.30pm).

• When will you close the swimming pool for refurbishment?

  On 17th and 18th September 2012, from 14th until 18th January 2013 and on 23rd and 24th September 2013 (dates are subject to change without prior notice).

• Is the swimming pool supervised by a lifeguard?

  No, parents must supervise children at all the times.

• Can we hire towels for the swimming pool?

  Yes, we lend towels for 2€ each.

• What activities do you have for children?

  Lots of possibilities for children to have fun at the Explorers Hotel (playgrounds, video games…).

Rules

• Can we smoke in the hotel?

  No, the hotel is entirely no smoking.

• Are animals allowed in the hotel?

  Unfortunately, due to safety and hygiene reasons, our dear friends the animals are not allowed in the hotel. However, we will be happy to welcome registered guide dogs for the blind.

• Is there any place where I can leave my pets?

  Yes, you will find kennels at the Disney® Main Guest Parking to leave your pets either for just one day or your whole trip (please contact Disneyland® Paris for further information). You must present a valid vaccination record.

Other

• Which languages are spoken at reception?

  French, English, Spanish, Italian, German, Chinese and Vietnamise.

• How can I apply for a job at the hotel?

  Please visit our recruitment section where you can find the latest offers and apply online. You can also send your application by post: Explorers Hotel - Ressources Humaines - 50, avenue de la Fosse des Pressoirs - 77700 Magny le Hongre - France

• Is there a doctor on the Resort?

  Yes, the Guest Services Desk can call a doctor upon request (medical fees will apply). For any emergency, an ambulance can take you to the nearest hospital.

• How far is the nearest hospital?

  The Lagny sur Marne Hospital is10km away from the hotel.

• I am planning a conference; do you provide meeting facilities and conference rooms?

  Yes, lots of facilities are proposed in the hotel: conference rooms, meeting equipment, executive accommodation, dinners, team-building activities, executive packages etc.

  For more information, please visit our seminar section or call our Seminar Department at 00.33-1.60.42.60.64 - e-mail: : seminaires@explorershotels.com.

• We are a group and would like to stay at your hotel, are there any group facilities?

  Yes, we propose special rates for a reservation with at least 10 rooms. Please call our Group Reservation Office at 00.33-1.60.42.60.61 - e-mail : paris.groups@explorershotels.com.