Prices are given per night and per room, with breakfast and VAT included. However, Disney® Parks tickets can be purchased at the Guest Services Desk, depending on availability at the moment of your request.
Except from the reservations made under the Advance Purchase offer,you can cancel your reservation until 72 hours prior to arrival. Otherwise, we will charge the first night as cancellation fee. This policy is available for reservations made directly with the hotel.
Websites and travel agencies have their own cancellation policy, you need to contact them directly. We are not responsible for non-refundable amounts already charged.
For reservations made directly with the hotel (except from the reservations made under the Advance Purchase offer), please advise our Reservation Office either by phone (00.33-22.214.171.124.60, from 9am to 6pm C.E.T), by e-mail (email@example.com) oor by fax (00.33-126.96.36.199.06) 72 hours prior to arrival to avoid cancellation fees.
If you booked through a website or an agency, please contact them directly.
In France, the official currency is EUR. And all prices are quoted in euros. For currency converter, please visit this page http://www.xe.com/ucc. You will also be able to exchange foreign currency at the Guest Services Desk.
All our prices are VAT-included. Nevertheless, we sometime charge the local occupancy tax (1,10 EUR per adult and per night). Please check your reservation confirmation to see whether this tax is included in your total price.
In the case the city tax is not included, it must be paid upon arrival with the accommodation amount.
Except from the Advance Purchase reservations, if you make a reservation through our website or through our reservation office, we take a credit card number as guarantee, however the payment will be due upon arrival.
If you book with a travel agency or a website, they have their own payment policy. We are not responsible for any extra charge. Please get in touch directly with them.
The Reservation Office is open from 9am to 6pm C.E.T. from Monday to Saturday and will be delighted to help you, it can be reach by phone: 00.33-188.8.131.52.60 or e-mail: firstname.lastname@example.org.
. At other times, a Guest Services Desk host will be happy to help you.
The breakfast is a continental buffet: hot and fresh beverages, French viennoiseries (croissants, pains au chocolat…), bread, jam, honey, butter, cakes, brioches, yoghurts, fruits and cereals… English breakfast food is available with extra charge (eggs, bacon, sausages…).
PFor gluten-allergies, we can provide special breakfast (extra charge might apply, you need to advise the Guest Services Desk a few days prior to arrival at 00.33-184.108.40.206.15 - e-mail: email@example.com). For all other allergies or diets, you can have dinner in the Plantation Restaurant where you will enjoy different varieties of food. For any exceptional request, you may contact as soon as possible the Guest Services Desk to see if a solution is conceivable. .
In Disney® Theme Parks a food service is set up for persons with allergies / food intolerance. Vegetarian Guests will find vegetarian menus in every Disney® restaurant. All the information on this section :
Within the hotel, you will find a Disney Boutique, with souvenirs, clothes, toys, stationery, cuddly toys, postcards, baby-care items and photo accessories. On the other hand, you have many Disney shops in the Disney Village® (free access), in the shopping centre Val d'Europe and on the Champs Elysées in Paris.
The nearest shopping centre is situated 3km away, with a big hypermarket, shops, restaurants, fitness centre and aquarium. To get to this shopping centre, you can use the public transports or asking for the La Vallée® Shopping shuttle (see above).
Yes, we have rooms with special equipment, adapted for disabled guests. These rooms are similar to the standard crew room, but with only one double bed in the room with a sofa bed. The bathroom is adapted with a shower and toilets : click here.
Please visit the Disneyland® Paris website (www.disneylandparis.com) to have all the information you need, or you can call the Information and Reservation Centre at 00.33-220.127.116.11.81 (English-speaking service).
Of course! You will need them each time you want to enter the Disney® Parks. If you want to leave the Disney® Parks and return later in the same day, your tickets will be requested. Moreover, they are very useful to get the FastPass® Tickets.
Take the motorway "autoroute A4" and then the motorway exit for Disneyland® Paris (number 14). Then, follow the direction Magny Le Hongre and after "Hotels de Val de France". Once arrived in the Val de France section, we are the first hotel!
VEA Shuttles link Paris Airports to Disneyland® Paris (prices and times on their
website:www.vea.fr/uk). The hotel is partner with the taxi company Taxiland.
You can contact us by e-mail to book your transfer at firstname.lastname@example.org
Bathroom with bath and shower
TV- International channels
Films on request
Individual heating and Ventilator
Tea and Coffee-making facilities
Free baby cot (upon request)
For lost property in the hotel, please contact the Guest Services Desk at 00.33-18.104.22.168.15 - e-mail: email@example.com.
For lost property in the Disney® Parks, please call the Lost & Found Department at 00.33-22.214.171.124.00.
A baby-sitting service is available upon request (extra charge). Please ask the Guest Services Desk when you arrive. For safety reasons children must not be left unaccompanied in our rooms.
On the other hand, baby-care items (nappies, wipes etc.) are available at the Disney® Boutique
Yes, you can order a birthday cake the day before the party (for prices and reservations, please ask the Guest Services Desk at 00.33-126.96.36.199.15 - e-mail: firstname.lastname@example.org). On the other hand, you can book for a Birthday Tea Time party with Disney® Characters within the Disneyland® Park, or order a birthday cake in some of the Disney® table service restaurants (please ask the Disney® Restaurant Reservation Department at 00.33-188.8.131.52.50 for further information).
You can make a pre-check-in and leave your luggage for free. When you will come back later in the day, you room will be ready! However if rooms are available before 3pm, we complete the check-in immediately.
Yes, you will find kennels at the Disney® Main Guest Parking to leave your pets
either for just one day or your whole trip (please contact Disneyland® Paris for further
information). You must present a valid vaccination record.
Please visit our recruitment section where you can find the latest offers and apply online. You can also send your application by post: Explorers Hotel - Ressources Humaines - 50, avenue de la Fosse des Pressoirs - 77700 Magny le Hongre - France