Our receptionists are delighted to welcome you aboard our boat. Today, we went to meet Nathalie Spearman, Accommodation Manager and Elodie Steffen, Head of Reception, to discover the secrets of the hotel.
Reception at hôtel Explorers
We met Nathalie Spearman, the accommodation manager of the Explorers hotel, who explains her main missions: “My role is to link the reception part to the room part. I bring reflection to the returns we have that they are positive or negative. I am always looking for improvement “. Elodie is more on the ground: “I am very present in reception. I try to motivate the teams and offer them many challenges” she explains.
The reception is a key place of the hotel. It is a meeting place where the customers and the hotel can exchange. Our teams are available 24 hours a day, 7 days a week to make your stay at the Explorers Hotel near Disneyland®Paris unforgettable.
“For me, everything is in the attitude, you have to be smiling and welcoming so that the customer feels comfortable. Our receptionists are attentive and take the time to respond to the requests “says Elodie. She also explains the importance of making each welcoming unique, in particular by knowing foreign languages: “Our receptionists must be at least trilingual. We are now looking for rarer languages. For example, our two new recruits are Russian. ”
Nathalie, Elodie, and the team at hôtel Explorers
The Explorers hotel has the characteristic of being a family-themed hotel: “Our receptionists are in costume, which plunge our guests into the magical universe of explorers as soon as they arrive! » explains Nathalie.
But the magic doesn’t stop there because the hotel is fitted with many attractions, which delight young and old. “The hotel’s services have wide opening hours since during the day most of our guests are in the parks of Disneyland Paris. Our different activities open early in the morning and late at night. For example, the water park is open every day from 8 am to 10.30 pm and the 6D cinema is open until 10 pm so that our guests can enjoy before and after a day at the Disneyland Paris parks » .
In order to satisfy its clientele, the reception of the Explorers hotel offers superb packages to make your stay at Disneyland Paris unforgettable. We offer the Vi’Kids packs, which are birthday offers for children. But in order to satisfy our clientele, a romantic pack dedicated to adults has been set up: “This pack allows our guests to make their stay at Disneyland Paris unforgettable: request for wedding, honeymoon, wedding anniversary … We offer a romantic room with petals and balloons, two bathrobes, slippers, a late check-out until 1 pm, a personalized message and, depending on the pack, chocolates and an Explorers cup with sweets and pool towels available at the reception of our water park “.
Thank you again Nathalie and Elodie for introducing us to the secrets of the Explorers Hotel reception!
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